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Shipping and Return Policy
We offer USPS or FedEx Ground for all of our shipments. Shipments to APO/FPO addresses are ONLY available via USPS Priority Mail. No FedEx or other ‘expedited’ shipping methods can be used for APO/FPO addresses. Shipping is charged for all domestic and international orders. Rates are subject to change without notice.
Expedited shipping is not available for any items at this time.
Orders being shipped via USPS and FedEx are processed same day. Because of the custom nature and the wide variety of available options no products are guaranteed to be in stock. Time to shipment from the time an order is placed is contingent upon the current volume of existing orders. There is no expressed guarantee as to how long it will take to produce and then ship any order. We do however; make every effort to process each order as quickly as possible. The buyer is responsible for all shipping charges, customs, duties, taxes, etc., in their country, and is responsible for ensuring that the product(s) they order are legal in their country as well. We are not responsible for any items confiscated by your government, customs or other agencies.
INTERNATIONAL ORDERS: International Online Orders are shipped via USPS. Note: orders shipped via USPS are not able to be tracked after the order leaves the country and until it arrives at its destination. Daubner is not responsible for other Duties or Taxes implied by the receiver’s country of origin. Daubner Manufacturing reserves the right to make changes in shipping method if we feel that it will better benefit the customer. The customer will be notified by e-mail of the shipping status and tracking number of their online order.
If we have any questions regarding your online order you will be notified via email. In the event that there is no response we will hold orders for 2 weeks. After making several attempts to contact the customer we reserve the right to “Cancel” the order without any further notice.
While we do everything we can to ensure prompt delivery, we will not be held responsible for postal or delivery services outside of our control. If you have any questions about this, please contact us before placing your order. Shipping rates shown via the online ordering system have occasionally been incorrect. In any case, if a customer needs an order expedited or sent overnight we reserve the right to charge the customer the additional shipping fee.
Return & Exchange Policy
For Returns and Exchanges of items purchased directly from Daubner by the retail end users, the customer is required to: Make contact with Daubner for a Return Authorization Number prior to sending any item(s) back. Daubner reserves the right to refuse items returned without authorization. Along with the return authorization number, all items returned must be accompanied with a written description of the problem and proof of purchase. For exchanges or warranty issues a current return address must be included.
Daubner will NOT refund purchases made through any other retail outlet or distribution channel. Return shipping from the customer to Daubner is the customer’s responsibility. Original shipping charges will NOT be refunded under any circumstance.
For security reasons, Daubner does not retain customer’s Credit Card information. For Refunds or Credits, we may need to re-obtain your Credit Card information in order to credit your account.
We accept returns for refunds as long as the item is in as-new condition, with all parts of items still attached, for up to 15 days from date of shipment. Any missing parts may disqualify the customer the full or part of the refund. Refunds are for the original amount, less shipping, and a 15% Restocking fee will be applied. Return shipping costs are the responsibility of the purchaser. We recommend insuring your return package for the original purchase amount, and that you use a delivery confirmation service. We are not responsible for packages lost during return transit.
Gear that has been used, is dirty, missing parts, etc., will not be accepted for returns.
If there is a manufacturing defect, we will work with you to correct the problem in a timely manner. However, Daubner reserves the right not to warranty or support items purchased outside our approved network of Authorized Dealers.
If there is an error on our part in the processing of your order, such as; you received the wrong item or color, we will work with you to correct the problem in a timely manner. Daubner retains the right to require proof of purchase for any requested Return, Exchange or Warranty repair.
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